YN
Yuben N
1 reviews | Active since Mar 2013
11 Feb 2015, 07:55
WHAT'S THE POINT OF SELF SERVICE???
I am appalled at how unhelpful the self service system. i tried to upgrade my services yesterday and it kept failing and directing me to call the call centre. So what's the point of self service. What annoys me more is the call agent tells me that this can be done on the self service system. Then you have this new process of scheduling a downgrade of your package, but when you choose the date of downgrade which is the last day of any month, the options are greyed out, so you HAVE to still call in. Please fix your system or s**** it totally cos it is totally frustrating to struggle like this.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
11 Feb 2015, 09:19Hello Yuben Naidoo,
Please accept our sincerest apologies for the level of service you received, in dealing with MultiChoice.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Regards
Rupert
Please accept our sincerest apologies for the level of service you received, in dealing with MultiChoice.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Regards
Rupert
DStv (MultiChoice)'s reply11 Feb 2015, 09:19
Official
Hello Yuben Naidoo,
Please accept our sincerest apologies for the level of service you received, in dealing with MultiChoice.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Regards
Rupert
Please accept our sincerest apologies for the level of service you received, in dealing with MultiChoice.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Regards
Rupert