RM
Richard M
1 reviews | Active since Aug 2012
13 Oct 2015, 10:56
What's happening with the DSTV Premium magazines?
When talking to the call centre they say the print magazine is being phased out.<br> But when you talk to the publishing company they say it's not being discontinued.<br> What is really happening and who can I believe?
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Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
27 Oct 2015, 11:30Hello mackie1,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have called your mobile number inorder to advise you about the magazine unfortunately it was not answered, we are currently advising customers to use the digital TV guide which is available on various platforms. We do still supply it to existing customers though. Please do not hesitate to use any of our touchpoints below to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have called your mobile number inorder to advise you about the magazine unfortunately it was not answered, we are currently advising customers to use the digital TV guide which is available on various platforms. We do still supply it to existing customers though. Please do not hesitate to use any of our touchpoints below to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
DStv (MultiChoice)'s reply27 Oct 2015, 11:30
Official
Hello mackie1,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have called your mobile number inorder to advise you about the magazine unfortunately it was not answered, we are currently advising customers to use the digital TV guide which is available on various platforms. We do still supply it to existing customers though. Please do not hesitate to use any of our touchpoints below to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have called your mobile number inorder to advise you about the magazine unfortunately it was not answered, we are currently advising customers to use the digital TV guide which is available on various platforms. We do still supply it to existing customers though. Please do not hesitate to use any of our touchpoints below to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile