TE
Tricia E
1 reviews | Active since Feb 2018
05 Mar 2018, 17:30
What now Multichoice?
Hello again. Guess what after 2/3 months of our old PVR going on and off at exactly the same times of an evening we gave in.
Last Friday we had a new Explora and extraview installed.
The guy who did the installation spent over 2 hours on the phone to multi choice to try and get the extra view connected, without any success. It would be escalated he was told, try again in 24 hours . 48 hours later I rang multichoice and was answered by a very nice lady who managed to connect my service.
This afternoon I put on my tv and guess what a notice saying there was a E16-0 problem, showing instead of the programs.
I then rang multichoice and was told that it was a challenge to get extra view to work. He was helpful and tried but nothing happened, still have the E16-0 showing. Going to escalate it again.
What now multichoice, have wasted my money in buying the new Explora and Extraview.
So much for new technology, bring back the old PVR.
Tricia Ellis.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
06 Mar 2018, 07:52Dear Tricia Ellis
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply06 Mar 2018, 07:52
Official
Dear Tricia Ellis
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
12 Mar 2018, 09:49Good day Tricia Ellis
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
We have tried to contact you to assist with your problem without any success.
Please advise us by return mail should the problem persist and we will assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply12 Mar 2018, 09:49
Official
Good day Tricia Ellis
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
We have tried to contact you to assist with your problem without any success.
Please advise us by return mail should the problem persist and we will assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,