PF
Peter F
1 reviews | Active since Jun 2018
17 Jun 2018, 15:33
What now dstv
Can someone at dstv please tell me what is a google certified device?? Not the definition....... What device?? Trying to watch live TV on my tablet a neoniq, and got that message.. I checked and my device is not registered but no info of what device is certified or are you forcing us to buy the most expensive of tablets???
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
17 Jun 2018, 15:54Dear Peter McFarlane
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply17 Jun 2018, 15:54
Official
Dear Peter McFarlane
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
17 Jun 2018, 19:24Good day Peter
Thank you for contacting us.
Due to an ongoing change on global technology, DStv is also enforced to adhere. The intention is not to enforce customers to purchase most expensive of tablets.
It is for this reason that DStv Now app is available for certain Android devices (tablets, phones and Android TV device) and certain iOS devices (iPad and iPhone).
Android devices must be Google-certified, and must be running Android version 4.4 (KitKat) or higher. You can check if your device is Google-certified by checking the Google Play Store settings.
We use the Google SafetyNet API to ensure that devices are not rooted (including factory rooted) or have a tampered boot loader. SafetyNet also ensures that the Google Play Store is supported by default on a device and the device is not running a side loaded version. We do not support side loading the DStv Now app on devices, the app must be installed via the play store. iOS devices must be running iOS9 or higher.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply17 Jun 2018, 19:24
Official
Good day Peter
Thank you for contacting us.
Due to an ongoing change on global technology, DStv is also enforced to adhere. The intention is not to enforce customers to purchase most expensive of tablets.
It is for this reason that DStv Now app is available for certain Android devices (tablets, phones and Android TV device) and certain iOS devices (iPad and iPhone).
Android devices must be Google-certified, and must be running Android version 4.4 (KitKat) or higher. You can check if your device is Google-certified by checking the Google Play Store settings.
We use the Google SafetyNet API to ensure that devices are not rooted (including factory rooted) or have a tampered boot loader. SafetyNet also ensures that the Google Play Store is supported by default on a device and the device is not running a side loaded version. We do not support side loading the DStv Now app on devices, the app must be installed via the play store. iOS devices must be running iOS9 or higher.
Kind regards
Dinah
Best regards,
PF
Peter F's updateReviewer Update
17 Jun 2018, 21:57Hi Dinah, I understand your reply but... I downloaded the dstv app from the google play store on this tablet ( neoniq) and have been using it for a long time. I do 99% of my interaction with dstv on the app. Yesterday I was watching live england/ Australia cricket match. To save data I switched off at the interval. Switched on again and then got the dstv message. . all of my google play apps work including the rest of the dstv app so please tell me what device IS compatible???
PF
Peter F's update17 Jun 2018, 21:57
Reviewer Update
Hi Dinah, I understand your reply but... I downloaded the dstv app from the google play store on this tablet ( neoniq) and have been using it for a long time. I do 99% of my interaction with dstv on the app. Yesterday I was watching live england/ Australia cricket match. To save data I switched off at the interval. Switched on again and then got the dstv message. . all of my google play apps work including the rest of the dstv app so please tell me what device IS compatible???