DU
Derick U
1 reviews | Active since Jul 2015
15 Jul 2015, 10:56
What now?
We were contacted by attorneys today because we owe R172.68 to multichoice for not cancelling DStv telephonicly. NO one contacted us to tell us about the amount we owe. Not an sms, call, email or letter. If we knew about it we would have paid the amount immediatly.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
15 Jul 2015, 13:09Hello Derick19910,
We do apologies for the inconvenience you experienced in this regard.
We currently investigating the billing on your account .
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
We currently investigating the billing on your account .
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply15 Jul 2015, 13:09
Official
Hello Derick19910,
We do apologies for the inconvenience you experienced in this regard.
We currently investigating the billing on your account .
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
We currently investigating the billing on your account .
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,