1 reviews | Active since Oct 2017
WHAT MUST I DO TO EVER GET ASSISTANCE!!
It is getting annoying writing these reviews and calling Multichoice everyday with the never ending issues.
A week ago i had problems with an explora decoder that's not getting delivered, having waited for it since 21 October. I was only delivered on the 22nd November. Monday 25th the installer came, installed and left an instruction to pay the reconnection fee. Upon calling Multichoice 6 times, with consultants not solving my problem.
Apparently the decoder i received that was installed already has a name registered with it and that person is not me nor do i know that person. After many phone calls, the last consultant said we must take the decoder to the nearest Agency. We did that today (26/11/19), we were then told we can take the decoder home the issue is solved and we must turn it on after 1pm. Upon turning it on around that time, it gives an error of "Smartcard nor paired with the device" . WHAT MUST I DO NOW???
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
S/N is A*** and Smart card number is ***
S/N is A*** and Smart card number is ***
I'm on the road, probably why you can't get hold of me.
I'm on the road, probably why you can't get hold of me.
Is there any feedback or progress on my query?
Is there any feedback or progress on my query?
Is there any feedback or progress on my query? We're now 3 months without TV at home till this day there is no assistance.
Is there any feedback or progress on my query? We're now 3 months without TV at home till this day there is no assistance.