What kind of service is this?

A change of ownership was done between two names, but a mess was made and had to go to a walk-in-centre and it was fixed, but had to pay R93.00 for one account to be activated. After the separation has been made, nothing seems to be in order as this is the third week fixing the same mistake, whereby my moms channels are disconnected because of no payment received. As I write this note, it is off again. An amount of R596 that was paid is not being allocated correctly as this is hanging somewhere. I called last week and was told that it will be allocated, but this morning I received a call from my mom saying that the channels are disconnected AGAIN. What kind of service is this? They are quick to disconnect without checking first if payment has been received. Honestly I can't be phoning DSTV on weekly basis complaining about the same problem. This is irritating. Can someone please do their job as they are expected to. I called this morning and unfortunately they are out of service, hence expressing out my frustrations on this platform.