DM
Dawie M
1 reviews | Active since Aug 2014
25 Jul 2015, 17:39
What is the use of registering?
Okay, so firstly I had some issues six weeks ago, could not link my Secondary Smartcard to my Account. Took 48 Hours and numerous email, just to try and use the connect ID today to watch the live streaming of the rugby.<br> <br> Surprise, Surprise...<br> <br> Log in this afternoon, no smart cards linked to my account! Phoned the call centre, what do you know, They tell me to send emails again!<br> <br> This was working, that is why I took the time to set it up, now all my information is missing and all they can tell me is too do it again?<br> <br> Thank you Multichoice!<br> <br> Does this call meet the high levels of expertise you require from DSTV - #1 NO!
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DStv (MultiChoice)'s replyOfficial
27 Jul 2015, 14:08Hello DawieMeiring,
Thank you for taking the time to point out our service failings and for your suggestions. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that smart card *** and smart card *** has been linked under e mail address *** as per your e mail request.
Please login to your account and should you experience any difficulties, please advise us by return mail and we will assist you accordingly.
Regards
Rupert
Thank you for taking the time to point out our service failings and for your suggestions. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that smart card *** and smart card *** has been linked under e mail address *** as per your e mail request.
Please login to your account and should you experience any difficulties, please advise us by return mail and we will assist you accordingly.
Regards
Rupert
DStv (MultiChoice)'s reply27 Jul 2015, 14:08
Official
Hello DawieMeiring,
Thank you for taking the time to point out our service failings and for your suggestions. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that smart card *** and smart card *** has been linked under e mail address *** as per your e mail request.
Please login to your account and should you experience any difficulties, please advise us by return mail and we will assist you accordingly.
Regards
Rupert
Thank you for taking the time to point out our service failings and for your suggestions. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that smart card *** and smart card *** has been linked under e mail address *** as per your e mail request.
Please login to your account and should you experience any difficulties, please advise us by return mail and we will assist you accordingly.
Regards
Rupert