CU
Charles U
1 reviews | Active since Jun 2009
01 Apr 2015, 14:09
what is my amount payable.
Dstv you are really confusing me. I am trying to obtain my balance payable on the 1 May 2015 including the price increase. Two consultants told me the amount is R777. However when I call *120*68584# the balance is R831. According to my record the balance payable is R777. Before the price increase I paid R745. So what is my balance.
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DStv (MultiChoice)'s replyOfficial
03 Apr 2015, 09:48Hello charlesuys,
We sincerely apologise for the misinformation received from our Contact Centre. We will review our records and escalated the consultant to their superior. The amount due on 01 May 2015 has been e-mailed to you.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Kristel
We sincerely apologise for the misinformation received from our Contact Centre. We will review our records and escalated the consultant to their superior. The amount due on 01 May 2015 has been e-mailed to you.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Kristel
Best regards,
DStv (MultiChoice)'s reply03 Apr 2015, 09:48
Official
Hello charlesuys,
We sincerely apologise for the misinformation received from our Contact Centre. We will review our records and escalated the consultant to their superior. The amount due on 01 May 2015 has been e-mailed to you.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Kristel
We sincerely apologise for the misinformation received from our Contact Centre. We will review our records and escalated the consultant to their superior. The amount due on 01 May 2015 has been e-mailed to you.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Kristel
Best regards,