1 reviews | Active since Dec 2010
What is happening at DSTV?
After 25 years with DSTV, I have experienced very bad service over the past month. My service was suspended and after countless phone calls, rebooting of my decoder and promises that Technical would call me back, I was left without service. Finally was told that DSTV had moved to a new system and they had erroneously added an extra digit to my bank account. It took more than a week to get the Catch up service reconnected. Today suddenly suspended again. Have been reconnected without any explanation for the problem but now Catch up is out of service again and countless calls trying to get this reconnected. I would appreciate someone who can assist me contacting me in this regard. The call centre keep telling me it is reconnected but it is not working.
It is with regret that we learn of the frustration and inconvenience you have experienced and for the delayed response. We would like to sincerely apologise for the delay and any inconvenience caused.
We confirm that your DStv Premium service is active and we have send a signal to your catch up services. Please make use of our other communication mediums below for urgent assistance if you still have a problem with your catch up service.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced and for the delayed response. We would like to sincerely apologise for the delay and any inconvenience caused.
We confirm that your DStv Premium service is active and we have send a signal to your catch up services. Please make use of our other communication mediums below for urgent assistance if you still have a problem with your catch up service.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta