what is going on at multichoice

I have had no joy since I last complained about mutlichoice. every week I need to call and ask for my service to be reconnected. why does fund allocation have to take so damn long. on the 06/09/2015 a Dinah responded saying that the money I paid has still not been allocated, I have had to call the call centre every week to reconnect as NO ONE has come back to me, this morning I was told I can not be reconnected as I have to pay R1000 some odds.. I don't even pay that much for the package im on. I have sent my proof of payment countless time to almost half the call centre and everytime I call they tell me that it will be escalated, this very morning I called in and I spoke to kyle who instead of helping me put me on hold and never came back to me to ask be to hold further I mean that is common courtesy isn't it? after holding on for over 10 mins I hung up and called again and spoke to a morgan who said he couldn't help me, this is ridiculous I have been a subscriber for more that 5years and this is how I get thanked. I have sent proof of payment to the following individuals [Email Removed] [Email Removed] [Email Removed]