What is going on?!

<p>On Friday Bluecrane B&B service was disconected. I phoned to enquire whats happening and heard that a debit order was never registered for a specific account. I was not aware of this as Hi Tec Electronics installed and help with activation. I have checked signals on decoders previously and have not once heard of an outstanding debit order.</p> <p>So I rushed to Pep Stores to make payment before closing time, getting there I phoned for a reference number. The lady as the store said the system does not recognise the reference number. I phoned again to enquire and heard that I could use my ID number as reference, send the POP to DSTV and they will reconnect the services. I did that, phoned back and heard that the lady giving the instruction was mistaken and the money was allocated to my personal package. Which would now take 5-7 WORKING DAYS to SORT OUT as the billing department was now closed. I rushed to rectify the error as soos as I became aware of this and now my guests have to sit without TV for a week. I am so disgusted that the call centre people were not even slightly willing to assist. I am angry at myself for not getting ref nr's or names. I cannot believe that this is the awful service and non chalant attitutes I get. This is unfortunately a very expensive necessity.</p> <p>I can simply not wait 7 days for reallocation and reactivation. This is unacceptable. In the meantime my business will suffer a rippling effect of unhappy guests as they think they are not getting the service they pay for.</p> <p>As for your service provider, HI TEC ELECTRONICS, I have spent about R14000 over the last year to extend cables, and activate services etc. The last bill I received was R12000 (which he reduced to R6000 as I asked for a breakdown of services rendered) and they can not get a debit order form right???</p> <p>You have literally reduced me to tears, I hope you're happy.</p>