1 reviews | Active since Mar 2009
WHAT IS FIRST CALL RESOLUTION?
I called on the 26th Jan to downgrade (post failing to do myself on selfhep) and was told that it was scheduled.The 28th my services were suspended and 2 more times I had to call again to have my services restored. Guess what? today I did not have any services AGAIN for the 4th time when it was certainly no fault of mine. IS THERE ANY REASON WHY MY ACCOUNT IS ALWAYS SUSPENDED-WHY DO I HAVE TO NUMEROUSLY CALL THROUGH FOR ONE AND THE SAME THING? <br> 1. Your selfhelp service hardly works and don't ask me what errors I'm getting because you have not helped which is why I end up at your call centre<br> 2. 9 of 10 times - Your call centre staff cannot give reasons for any lapse in service and they will ask you to rate the service at the end of call - what service?<br> 3. Why am I not receiving my monthly statements anymore?<br> <br> Get your act together<br> <br>
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants that explained the billing on your account and adjusted it accordingly.
Should you require any additional assistance to upgrade, downgrade or reconnect and disconnection of service, you may request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants that explained the billing on your account and adjusted it accordingly.
Should you require any additional assistance to upgrade, downgrade or reconnect and disconnection of service, you may request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,