what is DSTV prepared to do

My name is Amanda van Schalkwyk, My DSTV customer no, is ***, I have a DSTV stream account on a month to month basis, On 24 March 2025, I bought the stream package. However since 24 March 2025, I don't have DSTV. I contacted DSTV via whatapp and everytime, I,m connected to a different agent, Same story they cant pop. I will foward same to same. I have an escalation promise with a reference nos, ***. On 2 April 2025, I got an email from DSTV confirming receipt of payment and the promise that the service will be reconnected. NO RECONNECTION I have no DSTV since 24 March 2025.