what happened to customer satisfaction

<p>I downgraded my services and am due for a refund which was requested on 01/09/2016 and to date I learnt that my refund was still not actioned. I called in today and spoke to Godfrey, rather arrogant and didn't give a **** about myquery but rather defended whatI feel is absolutely pathetic service from Dstv. The thing is that you are required to pay in advance andwhen you request a refund due to you, you get told of all sorts of rules and processes, but if yourdebit order is unpaid, they suspend your services as in yesterday. I am really gatvol of this and just want my refund as in yesterday.</p>