WHAT GOES ON IN MULTI CHOICE REALLY

Good day <br> <br> I was really hoping that i didn't have to write a complaint to get my query resolved, but the lack of feedback from the call centre agents and the multi choice email address is really leaving me no choice.<br> <br> I am querying the amount due on my account, i enquired on what's due so that i can make a payment, the agents tells me R1700.00 is due as my account is in arrears for R841.49 plus my payment due for September which is - R900.00<br> <br> i sent a follow up email enquiring what do they mean my account is in arrears for R841.49 i asked for clarity and to be advised which payment was missed, i now received another email telling me my payment due is for September.<br> <br> This is the very issue i have with calling the call centre so many different conflicting information no one is able to justify.<br> <br> Is there anyone there who actually knows what's going on that can actually give me the correct information, this is such horrible service yet one is paying for these services?<br> <br> check how many times i called how many different information I'm getting why isn't anyone able to provide the correct information!!!<br>