"What do you mean there is already an active account with my ID number???"

Bought and installed 2 decoders this weekend (1 for myself and 1 for my folks). Assumed the activation of the account would be quick and easy. But boy was I wrong!!! Called the Pretoria branch and it turns out DStv already has an active account for my ID number. (I am a first time customer) I then get told by the agent that I need go get an affidavit and come into a DStv branch with proof that I am who I say I am. I requested that he just call this customer and confirm the ID number which he said only his team lead could do. He took down my details and never heard from that office again. He repeated told me that I must just go get an affidavit and come into their offices, he also said a few other stupid things like "Perhaps there is another person out there with the same ID number as you" I very much doubt that but T.I.A anything is possible. Eventually called the JHB branch and Thembisile was far more helpful. Provided an email address that I could email copies of my ID and Drivers licence to. She said she would forward it to their *****s department. (Now I wait and see if DStv gets this sorted out quickly or if they loose 2 potential clients)