1 reviews | Active since Mar 2009
WHAT DO THEY NOT UNDERSTAND?????
1. Good day,<br> Please credit my box office account with R200.00.<br> Regards<br> Monya Marais DSTV RESPONSE: CASE NUMBER: ***<br> Thank you for your email.<br> Please contact the Box Office department on *** and they will assist you accordingly.<br> REPLY FROM ME 2. Please journal the said amount on my account to my box office account.<br> There is no reason why I should contact them at all.<br> This have always been done by you at enquiries. <br> Please note that I want this done by 16:00, as it can be done.<br> <br> REPLY FROM DSTV: Thank you for your email.<br> Kindly note that you need to send us the proof of payment so we can be able to credit your Box office account.<br> Best wishes<br> Tshidiso Mothepu <br> <br> <br> WHY OH WHY SHOULD I SEND PROOF OF PAYMENT???THERE IS A R200.00 CREDIT ON MY DSTV ACCOUNT?????<br> <br> THIS IS GETTING OUT OF HAND WITH PEOPLE THAT DO NOT KNOW HOW TO DO THEIR WORK.<br> <br> THIS IS A COMPLAINT THAT I NEED TO POST EVERY MONTH AND IT IS GETTING REALLY OLD!!!<br> <br> TRANSFER THE R200.00 CREDIT ON MY DSTV ACCOUNT TO MY BOX OFFICE ACCOUNT.<br> <br> HOW DIFFICULT CAN THAT BE???<br> <br> <br> <br>
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
Please be advised that we have checked your account and noticed that your R200.00 was transferred and approved on the 9th June 2015 and reflects on your box office account.
We confirm when you are going to make your next box office payment you can use your MultiChoice reference number ***7 Mev M Marius, and just write next to it Box office payment. Your payment will go directly to the correct account.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
Please be advised that we have checked your account and noticed that your R200.00 was transferred and approved on the 9th June 2015 and reflects on your box office account.
We confirm when you are going to make your next box office payment you can use your MultiChoice reference number ***7 Mev M Marius, and just write next to it Box office payment. Your payment will go directly to the correct account.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Nesta