What Customer Service... Dstv is a joke

Such shocking service from Dstv, we have been loyal customers for over 25 years. We made our normal EFT payment on the 02nd February for our Premium service. We wake up this morning (06th) to a messenge telling us our Dstv account has been suspended. We call the call Centre only to be told the they are having a problem with payments coming from FNB and until we run around after them and send them proof of payment there is nothing that can be done.

Now Dstv a company with good customer service would have looked at our account and realized 2 things. 1. We pay our account every month 2. We FNB clients. You should have then picked up a phone and contacted your client and asked us to send you a proof of payment as you are having issues with FNB. Set a deadline to this and should that not be met then with all means switch off the account.

But no. You decide the best way to do it is poke the bear and wait.

It is absolutely no wonder dstv is losing customers at a rate of knots.

So we have now sent the proof of payment over 45 minutes ago, but still waiting.

Thanks Dstv you suck.