What are we paying for?

Multichoice SA is such a crab, Sound problem is growing everyday. I've lost interest of watching TV...while i am paying for it...R319 is my monthly payment..i think multichoice is *****ing from us because we only watch TV and sound is there for few seconds and gone for minutes. So disappointing and what's worse about it is that, they don't fix the problem. they continue debit our accounts full amount, but not caring about their customers needs... I love Isibaya, Idols, perfect wedding...but sound is not there...you guys owe us a lot.