What am I paying for??????????

<p>I am deeply disgusted that not only was I over charged on my bill I was charged for a service that I had no access to.</p> <p> </p> <p>Please can you urgently advise what you are doing about the fact that I was without DSTV for two weeks due to poor service delivery from your installers. Why should I be billed a FULL month and more when you and your service providers caused me not to have any connection.</p> <p> </p> <p>I requested the upgrade to the price lock on the 3rd of December. On the 4th it was approved and I was advised to cancel the other subscription. When I tried I was told that I cannot until I take receipt of the explorer decoder.</p> <p> </p> <p>The decoder was delivered on the 9th. Immediately we called for installers to come and install and for the credit transfer to take place.</p> <p> </p> <p>BARE IN MIND it’s already 9 DAYS without be able to watch anything as my decoder could not work at the new address as there was no dish!!!!!!!</p> <p> </p> <p>Only on the 15th of December – AFTER SEVERAL FOLLOW-UPS AND COMPLAINTS – did someone FINALLY arrive (from your dispatch offices) to personally do the installation. After which I was advised that the service will only activate within 24hours</p> <p> </p> <p>On the 16th of December I was finally able to make use of DSTV</p> <p> </p> <p>So please can you tell me</p> <p>- How can you bill me for pro-rata PVR from the 9th</p> <p>- How can you bill me and expect me to pay a full month service fee, when I clearly did not have full service.</p> <p>I expect an answer on the above as you completely dropped the ball with regards to this and I am not happy</p> <p> </p>