What am I paying for!!!

<p>Let me start my story by saying that I have two decorders on one account. One on Dstv Access and one on Compact. I do not use the devit order method of paying I do EFT payments for this subscription. </p> <p> </p> <p>My services were suspended in the first week of September by my own decision. On the 23rd of September 2016 I called into the call centre wanting to find out how much I needed to pay for reconnection to which the voice operated system advised I should pay R242.00 but because I have never trusted voice prompts I chose to be put through to an operator who I specifically asked how much I needed to pay to have my services reconnected until the end of October and she advised the same amount of R242.00 to which I asked her if she was certain because my subscription is worth R444.00. She ensured me that this was correct.</p> <p> </p> <p>It is the 6th of October and my services have been suspended. I called the call centre again to be told that I was prorated for seven day. Why would I agree to paying to seven days of service and to top it off the voice operated system advised my to pay one rand to have my services reconnected while the operator I spoke to (Mapule) to me I need to pay my full subscription. Why was the information given to me incorrect and why are your systems conflicting with each other. </p> <p> </p> <p>After 15 years of use I am disappointed. </p>