What a story dstv

If I could I won't even give dstv a star to being with how do you tell some for a month the package is on its way and then tell the person no the decoder was faulty and had to return even dedicated money out of my account for something I haven't even gotten yet the customer services is **** I have been a client for a very long time how do I go about this everyday for 3 weeks I have been phoning everyday listening to stories like the courier company has it then its again no the installer has it