1 reviews | Active since Jun 2015
What a *******!!
<p>I paid my dstv subscription of R425 and sent proof of payment to dipuo,she reconnected my service, then a few days later my service got disconnected again I called the call centre and they reconnected, today again I got an error massage showing my account may be in arrears, when I called the call centre and ask them to clear the massage the lady said I owe the R795 all of a sudden when my subscription is R425 witch I paid and yet they refused to help or clear the massage, I am disgusted with the way dstv is treating their clients and not updating my payment information as the lady said the last payment that reflects is for april this year</p>
Dear Cassedy,
Thank you for bringing your query to our attention.
We have reconnected your service and reversed the three reconnection fees charged.
Your proof of payment has been forwarded to our finance department for payment allocation. Once the payment is traced, it will be allocated back into your DStv account.
Once more, thank you for taking your time to contact us.
Kind regards
Dinah
Best regards,
Dear Cassedy,
Thank you for bringing your query to our attention.
We have reconnected your service and reversed the three reconnection fees charged.
Your proof of payment has been forwarded to our finance department for payment allocation. Once the payment is traced, it will be allocated back into your DStv account.
Once more, thank you for taking your time to contact us.
Kind regards
Dinah
Best regards,
Dear Cassedy
Feedback has been received from our finance team.
It has been requested that you provide us with an actual proof of payment.
This proof of payment has to reflect the date, account number where the payment was paid into and the reference number. We have forwarded this request to your personal where you will respond with the required information.
Thank you for taking the time to contact us.
Kind regards
Dinah
Best regards,
Dear Cassedy
Feedback has been received from our finance team.
It has been requested that you provide us with an actual proof of payment.
This proof of payment has to reflect the date, account number where the payment was paid into and the reference number. We have forwarded this request to your personal where you will respond with the required information.
Thank you for taking the time to contact us.
Kind regards
Dinah
Best regards,