What a *******

My account was reconnected last week and I was advised that the amount paid would cover till the 25th November. Today my account was disconnected again. I called the call centre 4 times today and my call was dropped 3 times. Ive listened to the voice prompts and its says that I have an amount of R505.00 outstanding. Why am I paying more than R1400 a month.The service is appaling. Agents cannot even speak proper english. Is this the kind of service that loyal customers are paying for? It's a shame, no wonder people are moving over to Netflix so that they dont have to deal with *********** idiots. I would like this matter resolved as soon as possible. I also suggest that the calls be listened to before I am contacted.