WHAT A PATHETIC/DISGUSTING CUSTOMER SERVICE FROM DSTV AGENTS

THIS IS NOT MY FIRST COMPLAIN TO HELLO PETER FOR DSTV BUT NOTHING HAS CHANGED AND NEVER RECEIVED ANY FEEDBACK I'm very much disappointed with multichoice and I wish there was other service I can use was going to terminate my service with them with immediate effect ....called in the middle of October to change my pay date from the 5th to the 25th of every month the agent who assisted told me its done then m due to pay on the 25th of august .....the 25th I called the call centre to check how much must I pay as I wanted to upgrade my service to compact then an agent told me no its not changed yet it will be effective from the 25th of November I have to pay on the 5th of November and I can only upgrade that day I WAS VERY DISSAPOITED WITH THE SERVICE ......on the 5th of November I called wanted to know how much must I pay spoke to an lady agent by the name of Zola she told me that I don't have to pay as m due on the 25th November I even asked the agent how is it possible that I can watch for the whole month and not pay anything in November she told me that's how their systems are working now my payment is pro rated i was so surprised I even argued with but told myself that since she's working for DSTV she knows what she is doing......on the 6th Nov received message that my service has been disconnected called the call centre again was told no its active but it wasn't on the 8th of November called the call centre again spoke to an agent by the Name of BELEZILE I explained my story to her and I asked her now my service has been disconnected who must pay that extra r50.00 for reconnection told her I don't mind paying my monthly fees but the reconnection fee and requested to speak to the team leader she said her T/L will call me and I requested the reference number she didn't want to give me he REF no as she said if the T/L doesn't call me the query will come to her and she don't want that and she said I insisted she give the REF no she said I must hold after she DROPPED ME WHILE M ON HOLD waited the whole day and the whole weekend for the T/L to call me nothing Monday I called the call centre again WITH MY MONEY AND MY TIME spoke to a guy by name of NKULULEKO ZUNGU who masked for my query told him I need to speak to BELEZIWE he told me there's no such person after explaining my query after 20 MINUTES with him on the phone he told me he cant assist me as his system is frozen and cannot be able to take my details and help ......requested to speak to his T/L he said he is unable to transfer me to his t/L as their system doesn't allow them to do that .......TILL TODAY MY SERVICE IS STILL DISCONNECTED BECAUSE I CANNOT HELP FROM DSTV AND WHO MUST PAY FOR THOSE DAYS MY SERVICE WAS NOT ON ..........WHAT A BAD SERVIVCE FROM DSTV AGENTS ...IM VERY SAD FOR THE RETRENCHED AGENTS WHO KNEW WHAT THEY DOING AND DSTV DECIDED TO HIRE CONFUSED PEOPLE WHO PROVIDE BAD BAD BAD BAD SERVICE