What a pathetic service provider.

Dstv's service is disgusting!

I have a scheduled payment that runs on the 25th of every month that pays a fixed amount into the account. The account is generally in a credit of R350.00 - R500.00. In December the payment went off and due to all the public holidays it obviously did not clear in time. It cleared the morning of the 28th, however on the 28th Dstv suspended the account. They reconnected the account and informed me that the date of the payment had been changed to the 25th of every month. I did not think to screen shot the live chat from the website as I did not think I'd have a problem again.

However today (23/02/2021) the account get's suspended again because the amount is apparently due on the 21st. After a painful live chat again, the account was reconnected and the payment date changed to the 25th. I was also charged for this re-connection and for changing that payment date. When I queried this I was asked to provide proof that I had requested the change to be on the 25th. Now if my due date was in deed the 21st of every month, how is it I did not have a problem in January. Because apparently the grace days to pay your account have been changed and they "cannot" disclose the number of grace days.

Very annoying to deal with DStv when you're paying premium, your account is technically in a credit every month and you still have to deal with adverts in between shows. No wonder there is a queue as long as the Nile outside the DStv building in Umhlanga every day and people are switching to Netflix!!!