What a nightmare DSTV Customer Service is.

What a nightmare DSTV customer service is. I try to register my old decoder as a "Holiday Home decoder". SIMPLY CANNOT ACHIEVE such a simple task with a decoder that is registered in my name. Spent over an hour on the phone with an agent, chatted with another two agents over a week period, registered a Service Support ticket (have a reference nr), no-one responds, chatted again - person says no-ne has responded to my Service Request (I am not stupid) and then just disconnected without helping me further, if you click on "Rate my service" button it does not work - you cannot submit a poor rating.

You CANNOT track your service request online, or by phone or by Chat. You have to ask s Service Agent that simply disconnects you when yo ask why no-one has contacted me yet?

How utterly *********** is the Customer Service Department of DSTV. How poor the IT that supports them.

PLEASE HELP ME!