What a nerve you have.................

<p>What a silly response you have given me for my last complaint, who said that i was complaining about the reconnection fee, you chose not to address the issues i raised with your consultant on the 2nd November regarding the manner in which i was treated. I asked for the agent that assisted me to get a manager to call me and nothing ever happend and you come back to me with that stuoid response about my payment date. You can keep the stupid re****ection fee to start but i want the agent that dealt with me to be addressed with the manner in which the entire convo went. I want you to pull the call and listen to how i was addressed and really come back to me with a better response than that stupid generic nonsense that you responded with. You had a nerve of not calling me to confirm if i was happy with your outcome and you have made this platform the only way we can communicate with you. What is service to you hmmm, responding on HP and creating an impression that you care about your clients. Even the best brands when they are managed in the arrogant manner that you deal with your clients will eventually fade. The monopoly will one day fall away and you will deal with the real issues that is service. Only if we had any other choice we would not stick to you but for now we will fight till the bitter end with this giant called Multichoice because we need to be serviced better that this sh*t. We have to endure holding on at your call centre but you dont have the decency of picking up a phone and calling a paying client, thats how big you have become. I was refused and opportunity to speak to a manager and i was placed on hold for more than ten minutes to be told that a manager is busy, so you want to tell me that the entire call had no manager that could assist me. As i write this complaint i get agree at your arrogance, you had an agent that could not tell me why you cut my service and mind you, you just cut one decorder of the two that i have with your company. On the first i called to downgrade my services and your systems were down and i could not use the self help service and i endured holding to speak to a very pleasant agent that assisted and then in the morning my services are cut. The other day i could not view some of the channels i pay for because of your technical issues regarding a cable and did you guys credit us for those hours, the answer is a big NO. All you do is milk people money and dont provide the service and you are always on the receiving side. I HATE DSTV AND THIS ******* COUNTRY THAT IS NOT WILLING TO FREE THE MARKET AS THEY SUBJECT US TO YOUR ABUSE.</p>