What a *** experience we have received from DStv

What a *** experience we have received from DStv. I payed for my cousin's account (Xolelwa Mabozo) online through a link on the WhatsApp self service on the 1st of September it's now the 8th the TV is still off. Instead they want me to send them a POP my bank says they can't because it was an online payment. Another ****ty thing you hold on their line for ever and you need to keep on recharging airtime only to get someone that will te you they cannot assist you until you send a pop. I thought paying online was a convenience but I guess I was wrong, we still out here sitting without a TV playing, do you know how annoying that is.