WHAT A DISGRACE OF A SERVICE PROVIDER!!!!! NO ANSWERS

I APP**** FOR A PRICE LOCK WITH LETSOALO AT MALL OF THE NORTH ON JUNE 16.I RECEIVED A MESSAGE ON THE 18TH THAT MY INSTALLATION IS SCHEDULED FOR 24TH JUNE..THE INSTALLER AUBREY CALLED ME ON THE 23RD TO FIND OUT IF THE PACKAGE HAS BEEN DELIVERED TO ME..WHICH OFCOURSE HAS NOT BEEN DELIVERED TILL DATE.I CALLED THE CUSTOMER SERVICE ON JULY 3RD SPOKE TO NOMFUNDO ZWANE WHO ASSURED ME THAT MY INSTALLATION WILL DONE ON WEDNESDAY FOR THE LATEST....YET NOTHING...I WENT TO MALL OF THE NORTH BRANCH WHERE I WAS ASSISTED BY A VERY RUDE LADY(DUSI) WHO TOLD ME THAT MY PACKAGE WAS RETURNED BECAUSE AUBREY THE INSTALLER TOLD THE COURIER SERVICE TO DEVILER IT TO ME..SO NOW I MUST JUST WAIT AND SHE DOES NOT KNOW TILL WHEN..WHO THE HELL IS SUPPOSSED TO KNOW????NOW APPARENTLY SHE CANT EVEN CANCELL OR GIVE ME THE CANCELLATION FEE...!!!! DSTV MULTICHOICE CLEARLY NONE OF YOU KNOW WHERETHER YOU COMING OR GOING..MALL OF THE NORTH YOUR CUSTOMER SERVICE IS APPORLING!!!