What a bunch of *******'s - stay clear!

On the weekend I rented a movie via the boxoffice function. The funds were taken off my account and the movie was never made available. I sent an email immediately to *** - there is a problem with the box and the message keeps saying trying to be delivered but never does. I then used the chat function today to clarify what is going on and was told that by Clara that my signal was probably low - how?? Every other function went on to work except for the movie rental. She then said I had 24 hours to report it - I DID! not my fault your systems are not delivering the message. Even sent her screenshots of where I sent it. She then says sorry they are not refunding because I never called them. So where in your communication does it say call the call centre if there is a problem?? Thanks DSTV - you lost a Premium subscriber for R35! I have now requested my services be cancelled - clearly you need the R35 more than I do!

Clara • Hi, you speaking to Clara and welcome to live chat • please note you given 24 hours to contact us if you have a problem with a movie so we can give you steps to reboot your decoder • movie might have not played because your signal is too low • always reboot your decoders with the following steps • Please do the following to hard reboot your decoder:

· Switch your decoder off · Un***** the signal cable at the back of the decoder · Un-plug the decoder from the main plug · Wait for about 45 seconds to a minute · Plug the decoder on the main plug · ***** the LNB cable back and make sure its securely connected and extremely tight · Switch on the decoder • and check your signal with the following steps • Please check the signal strength with the steps below: Press help button on remote control unit Scroll down and park on "General Information" Press arrow pointing to the right Scroll down to turner status Press arrow pointing right and park on turner 1, 2 and 3 Most importantly the Signal Strength must be between 85% to 90%, Signal Quality must be 100%. • I do not have a wifi connected decoder • And I sent a message within 24 hours which cannot be delivered to your support team 8 minutes ago C Clara • you do not need a wifi connected decoder • so how would signal have been low? 6 minutes ago C Clara • decoder uses signal • signal comes from the dish outside your house • you send through the signal - I could access everything else except the movie rented 6 minutes ago C Clara • wifi connected uses speed not signal • • here is where I reported it within 24 hours 6 minutes ago C Clara • your decoder has 3 signal status , 1 is for live TV , 2 and 3 for catch up , PVR functions and Box office or video on demand • But my PVR functions work fine 4 minutes ago C Clara • you suppose to contact live chat or call our customer care • please read my chats with understanding • im trying to assist you • and unfortunately a refund wont be processed in this case since you di not contact us on time • Ok - so you saying signal was "low" and I need to have reported it within 24 hours - I have sent you a screenshot of where YOUR delivery is failing to send the email. I did my part and reported it at the same time 4 minutes ago C Clara • please note im not saying was too low , you were suppose to contact us so we can give you steps to hard reboot the decoder and check signal then after escalate to technical if hard rebooting was done but you did not speak to any consultant , email was send it was not reached and you did receive a message that it was not delivered and did not contact us so we can assist you firther • I received a message saying it will continue attempting - not that it failed • Please cancel my services with you - you guys are a bunch of ******* - for R35 you have now lost a client that pays you R900 pm