What a bad service you offer - DPP special

I bought an explora DPP special for R899. The explora was delivered to my address without me being notified earlier as i was promised. It was left with the security at the gate, who only notified me on teusday afternoon, a day later.<br> <br> I got the installing agent asap to install as multichoice told me i had to cancell my current contract upon delivery to aviod double billing. Now it appears the Explora decoder is not registered by multichoice, the have made 4 escalations already since yesterday but still no feedback, or activation of the decoder. I was told to wait an hour to have it rectified, later i was told in 24hrs it will be, today i am told it is actually betweeen 24hrs and 48 hrs. Please learn to respect your customers, your service is beyond appaulling i can not believe that such a big company has this much incompetence.