What a bad customer service

I'm very disappointed with the service we getting from DSTV JABULANI MALL. Our decorder has been damaged for weeks now and when we walk in Jabulani Mall branch they're always offline. Now we need a replacement of the recorder, the Consultants are sending us to Randburg, why do I have to go to Randburg wherelse I'm in Soweto, with which transport money must I use to get to Randburg,? While the recorder it has been insured, no one cares, they just telling us that they don't have stock we must just go to Randburg. So ***********...!!!! Now my family is stuck without watching a TV that has been payed and the DStv that has been even insured for. Yah neh.......