What a ****

I'm beyond angry 😡. DSTV seems like one of the SA tuck shops now. First they offered me their interest that come with a router. They made terrible mistakes, theor sales consultant didn't tell me the Data offered along with the router is a day and night data. SHE just said I'm offered 50gig at a certain amount. Come delivery of the router and upon installing it then I find out it's 25gug day and 25 gig night. Keep in mind, the delivery was already 2 days late, because again the very same consultant registered my address wrong after upon several minutes trying to record the exact address. Ohkay I let all that go and even gave a much 50/50 survey , however now I am angry and infuriated with DSTV multichouce. When they offered me this internet deal ,I chose to change my debit order date right, ohkay so it was the 15th, so I changed it to the 16th. Ohkay fine, come the 16th of November,DTSV does not debit my account, right as a loyal customer who is worried about a non ran through debit order I call them, it was the 16th Saturday November, around 18.00 pm, I want the recording listened to, I don't remember the consultant name but I want the recording listened to because she messed up my funds and I want them paid back to me. So the consultant told me the reason dstv didn't deposit my account was because my debit date is on a week3nd, I specifically asked her so what's going to happen, won't they try to debit again she told me to pay dstv using cash payment then send to proof of payment the details, I had to even insist on sending the proof of payment. I even asked her what about December, the 16th which is my debit day is a holiday will the same thing happen she said yes, it will happen I will have to pay via cash again for my account.

Come the 17th November, DSTV debits my account, I'm glad I had funds, i use a bank with a lit of bank charges , if I had no funds I'd have gotten like 110 for a non debit ran through. Fine now my money is gone and it turns out I have paid dstv twice.

Monday the 18th I call dstv around 12, I spoke to Amahle,I had to remember her name because I realized dstv has *********** workers everywhere, and guess what I was right. Upon verification and everything Amahle told me she can see the R530 I paid on the 16th myself via eft cash. But she couldn't see the debit order made in the 17th made by dstv, she then told me to go to the bank and ask for a PDF proof of payment ,because I asked her how is it possible to get a proof of payment for a debit order. She told me to go to the bank. Fine I went to the bank, and I was right, the bank consultant checked my account and told me dstv debit order appears in my statement and that's a proof of payment and there's no other unless I did the payment myself. So she told me to then go print the statement rather to send it to dstv as proof of payment. I even told the bank consultant how furious I was because now I was gonna be harved R14 rands for a statement for a negligence that was made by DSTV . I printed the statement and called dstv again, guess what the next person I spoke to was a white or colored lay around 12.50 I forgot her name I was angry by then, she then told me she could see all the amounts. All of them, my R530 eft and R521 debut order. Now comes my biggest complaint, the lady told mb I now have 475 left for a refund, and I ask how is that possible? She tells me, I was charged R50 reconnection fee because I changed my debit order date and it was too late.

This again was done with another of your consultants when I changed the date who failed to tell me I will be charged R50 rands reconnection fee. But I wonder for what because my dstv had been connected anyway, also why didn't the consultant tell me about this when I changed the debit order date, or is it how you make money out of us charging us ridiculous amounts you didn't explain about. Also why I'm complaints that, my agreement with dstv was that R521 would be debited from my account. No reconnection fee was mentioned, now because I paid cash and you see an opportunity to **** me. What about my R14 of the bank statement I printed for nothing, I want my money the R50 and the R14 I will even show you the statement charge. I am very angry and disappointed. If you can listen to the voice recording of the 16th you will be shocked what else which is beyond wrong one or your consultant told me to do in December.