WHAT!!!

<p>I called the DSTV customer service centre this afternoon as a third party and on behalf of my mum as her primary decoder was troublesome. I was unfortunate to have my call received by Mpho. He advised and assisted me regarding the issue, however, I enquired about DSTV EXTRA and this rude person was unable to hear me and he responded with "we have WHAT" I then informed him of his lack of telephone etiquette and asked to be assisted by another consultant but my request was denied therefore I asked him for his surname to log a simple complaint with their head office but he informed me that he isn't obligated to do so which then led to this complaint. I later called and spoke to a female whom also responded to me with a "WHAT". Despite knowing I was a third party, Mpho was unprofessional and lost a potential future customer. Multichoice should re-train their staff to be polite and use appropriate phrases when having difficulty hearing a customer. Remember, NOT WHAT but, "Can you repeat that PLEASE"</p>