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ENQUIRY REFERENCE NUMBER: ***5
since 9 February still not resolved - I am so so frustrated with DSTV -
This was send to you previously via your online chat help but herewith again I was streaming DSTV on my daughters account for the past 2 years on my LG TV This extra viewing was terminated by DSTV On the 9th of February I subscribed with DSTV again – on the streaming Premium package I keep getting the same error message “We’re sorry, something went wrong” I have phoned DSTV – their only suggestion was signing out/signing back in – which didn’t fix anything unfortunately. The app loads fine and navigating across channels the thumbnails and programming loads as per usual – it’s only when trying to actually play live tv. I can see all the channels on live TV, access them, but not actually play the program – The same goes for catchup, series, movies etc. I haven’t shared the password with anyone and there aren’t any other devices streaming concurrently.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
25 Feb 2023, 16:13Hi Leandra,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply25 Feb 2023, 16:13
Official
Hi Leandra,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
25 Feb 2023, 19:06Hi Leandra,
Kindly note that we tried contacting you on 082****548 to no avail.
The issue has been reported to the technical team and they are investigating. We are still waiting for feedback from them.
Kind regards,
DStv: Hello Peter Team
Kindly note that we tried contacting you on 082****548 to no avail.
The issue has been reported to the technical team and they are investigating. We are still waiting for feedback from them.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply25 Feb 2023, 19:06
Official
Hi Leandra,
Kindly note that we tried contacting you on 082****548 to no avail.
The issue has been reported to the technical team and they are investigating. We are still waiting for feedback from them.
Kind regards,
DStv: Hello Peter Team
Kindly note that we tried contacting you on 082****548 to no avail.
The issue has been reported to the technical team and they are investigating. We are still waiting for feedback from them.
Kind regards,
DStv: Hello Peter Team
Best regards,