AG
Andrew G
1 reviews | Active since Aug 2016
31 Jan 2018, 08:53
We'll get back to you... clearly you won't!
I logged a request for assistance with my decoder 3 days ago on their wedbsite. "We'll get back to you" they say... still nothing! Either their email support is broken or they just don't care because they have a monopoly.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
31 Jan 2018, 15:00Dear Andrew Gilfillan
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply31 Jan 2018, 15:00
Official
Dear Andrew Gilfillan
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
AG
Andrew G's updateReviewer Update
31 Jan 2018, 18:46Hi Peter. I went to a local dStv installer and he immediately identified the flashing light problem as a faulty power supply. His tests proved it. He knew it, why didn't you? Please pass this on to the technical support people. They didn't seem to know this. Secondly, it is very anger-inspiring that I needed to complain on a public forum to get any response instead of dStv just responding in a reasonable time frame from a query ON YOUR OWN SITE. Either retrain those people or fire them.
AG
Andrew G's update31 Jan 2018, 18:46
Reviewer Update
Hi Peter. I went to a local dStv installer and he immediately identified the flashing light problem as a faulty power supply. His tests proved it. He knew it, why didn't you? Please pass this on to the technical support people. They didn't seem to know this. Secondly, it is very anger-inspiring that I needed to complain on a public forum to get any response instead of dStv just responding in a reasonable time frame from a query ON YOUR OWN SITE. Either retrain those people or fire them.
AG
Andrew G's updateReviewer Update
31 Jan 2018, 18:47I meant Edward.
AG
Andrew G's update31 Jan 2018, 18:47
Reviewer Update
I meant Edward.