svdm
sean van der merwe

1 reviews | Active since Nov 2015

23 Nov 2015, 18:10

Well done dstv (NOT)

After ongoing problems with my hd decoder i decide enough is enough and drive the 100 km to randburg to have my hd decoder sorted out (saterday 21 november 2015.Once there they decide after plugin it in its doesn't work like it should congratulations that's what ive been saying costing me numerous phone calls.The consultant says they going to issue me with another one thank goodness iv kept up to date with my insurance<br> <br> .Out she comes opens a sealed packet and plugs in a nice and shiney reconditioned unit and it works fine.Drive the 100km back home and my kids and i can watch tv again.Monday 23 November my decoder not working just says \booting"contact the call centre and guess what.I need to take the decoder back again as it is broken.<br> <br> Come on DSTV this is pathetic your technicians need training urgently.Telling customers just to come in and exchange the unit is not acceptable no regard of time travelling or money time lost is taken into consideration """

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply25 Nov 2015, 15:12
Official
Hello seanvdm123,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team

Best regards,