Well done DSTV

To my horror during covid-19 DSTV seems to have dropped off the face of the planet entirely. I have spent the better part of 3 hours trying to reconnect my DSTV subscription. First I phone them only to realize they no longer have a call center. You can only speak to their robot on the app which one might hope will be human but the reality it's only a bot. Call the call center and they refer you to speak to their robot app. The app is a complete failure! can't do anything you ask it to do. Then I try to self-help myself on the self-help website which also can't connect my subscription, the site is completely unresponsive! I always thought DSTV was one of the better service providers out there. You phone them and they sort you out immediately.

So DSTV decides to send all their staff home to watch Netflix as I bet their staff also can't activate their own DSTV subscriptions.

Thanks won't be activating my account again. Best of luck DSTV with your robotic self help future, you should be out of business soon at the rate your organization is rolling during these covid times.