Well done Brian!!

As I was the head of customer complaints for Old Mutual for many years I know all too well that customers are very fast to complain, but slow when it comes to giving positive feedback when it is really well deserved.

My experience with Brian Sithembele Kuse " on Monday was of such a nature that I felt the positive feedback is more than well deserved.

Brian introduced himself in friendly manner and then took me through the process of upgrading my decoder to an Explora. He explained every detail of the steps he was taking and why the process to upgrade the software was perhaps a bit time-consuming. Throughout the process I felt that he had my best interest at heart. I am definitely a novice when it comes to these kind of technical things and Brian took the time to make me feel at ease.

He organised for the installation and what I was particularly impressed with is that the technicians already contacted me even before I got home!!

Brian is certainly the kind of person that I would like to have on a customer service team. He clearly enjoys his job and his friendly and professional approach is quite visible. I wish him well in his