WELL DONE and THANK YOU MAKHOSONKE BEKANI !!!

I would like to compliment Mokhosonke on turning bad experience into a very positive experience. After several requests for someone at Multichoice to call me regarding my account, as there was a dispute. I was disconnected on Saturday. I dial *120*6whatever# I was given an amount of 601.94 to pay. I rushed to Pick n Pay to pay that amount cos my daughter wanted to watch the cricket. I thought I would call on Monday. When I got to my destination I got an sms stating that I still needed to pay 65.00 before I would be reconnected.I called the call centre, held on for 20 minutes then eventually when the person who answered the phone had attitude. She did not LISTEN to my explanation and kept on telling me that I needed to pay the 65.00. I insisted on speaking to the manager. She put me on hold for another 10 minutes and then came back saying the supervisor is in a meeting. Well I lost it and miraculously the supervisor appeared. Makhosonke introduced himself, LISTENED, took time to read my previous call notes and understood what the problem was. He resolved it in the most professional and polite way. I understand why he is a supervisor. THANK YOU MAKHOSONKE!!!