Weeks later...nothing

<p>A few weeks ago I wrote about DSTV just not debiting my account for the last few months. I had a call saying that they are investigating the matter and the finance department will make some sort of plan and get back to me the next day. Still today, nothing. Then on Thursday I get a string of emails with statements (which is the first time I ever got a statement from DSTV) outlining all the non payments...but still not a word from the finance department. I need to have closure on how you are planning to sort out this matter. I will once again reiterate that the fact that DSTV decided to not debit my valid account with a valid debit order mandate, is not my problem. I would like to have this issue resolved so that you can debit my account again in the future for my monthly DSTV subscription as you should have done over the last few months but didn't. I am very happy to pay for my DSTV on a monthly basis, as I have done for the last 9 years, but I will not lumpsum pay you over R8000 for amounts that you did not debit from my account when you had full authority to do so.</p>