Weekly suspended accounts

At the end of January my debit order had gone off as per usual covering my subscription for the month of February. Due to some error on Dstv's part my account was suspended on the 4 February, I had called in and the error was picked up and my subscription was reconnected and a reconnection fee put in place but I was nit made aware of it nor do I think that I am liable for it as it was not my error. A week later and weekly since it has been disconnected and reconnect with the reversal of the reconnection fee journald but never completed and another reconnection fee instituted. Today again my account is suspended and I am tired of calling in costing me time and money to correct something that should have been corrected on he 4 Feb