Week not being able to activate my premium package

Its been a week my problem has not been sorted out. I would like for Multichoice to cancelled my subscription. I can longer accept being treated like this. I have tried to use the Live chat but i can tell you its useless conversations today with a person Paballo proved that your services are *********** and not willing to assist clients. I cannot struggle with something that I am paying and never missed a payment but when I need help I cannot get assistance. I will take this legally because I cannot pay for something that I cannot utilize.