Week 6 Waiting for DSTV billing department

So I have been struggling 6 weeks to sort out my pricelock accounts in arrears. Billing department had to call me back ages ago already. Everytime the price lock department call me its a sales person that needs to escalate the matter. So here I am back to square 1. I've emailed the helpdesk with a payment arrangement which they have confirmed on March 24th on email but awaiting for billing to confirm. A last email was send to say that the refernece or ticket number ***1 will be closed now. So I believe if you close something it is resolved and confirmed So as per the email between myself and helpdesk I've made the payment for the month of March. Low and behold I've just received a sms which reads "DStv: We know times are challenging, however we haven't received payment yet and wouldn't want you to be disconnected tomorrow (28 Mar). What da hell do I do if nobody gets back to me????? My contact number is ***