1 reviews | Active since Dec 2011
website unavailable for the past 6 days
since last Wed 18th June the website [URL Removed] has been unavailable so I cannot connect my dstv wifi for catch up plus. Multi choice cannot access it either. When I send an email regarding the unavailability of the website I receive an answer telling me how to connect the wifi connector!!!! Not my complaint. They obviously can't read. I ring the helpline-HOPELESS- I get cutoff when I refuse to reset my router(it is NOT the problem) Phone in again and get told this time that the problem will be escalated and I will be contacted by 3.00pm on Saturday the 20th. DID NOT HAPPEN. Today I get pushed from supervisor to supervisor all in the wrong departments.Surely there is someone with some intelligence in Multi choice who can sort this problem out. It is now the 6th day that I cannot connect my wifi connector. When I purchased it a month ago the website worked now that I have a new router and need to match the connector up with it - it is unavailable. What is everyone else doing who has bought a connector in the last week? I have all the names .dates and times that I have phoned in and not received resolution.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and your query has been escalated to the relevant department for urgent attention.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and your query has been escalated to the relevant department for urgent attention.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert