Website Still not working
I've been struggling since November with the website that isn't working. I usually pay with credit card through the website. Previously I was able to pay through some beta site that was available somehow but that is now also gone. Last month I reported the issue to DSTV via their Facebook page and this still hasn't been resolved. When I try to log in, the page just freezes. I can't pay my account or top-up my box office account.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
02 Feb 2018, 08:27Dear William
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply02 Feb 2018, 08:27
Official
Dear William
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
02 Feb 2018, 12:46Good day William
Please send the screen shots of all the errors displayed to ***.
Your feedback will be forwarded to our online support team for assistance.
Alternatively, you can also interact with our Live Chat admin team by clicking on the Live Chat tab.
Regarding payment, you can pay for your service manually at any participating retail store to avoid the disconnection of service.
We are committed to assisting you.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply02 Feb 2018, 12:46
Official
Good day William
Please send the screen shots of all the errors displayed to ***.
Your feedback will be forwarded to our online support team for assistance.
Alternatively, you can also interact with our Live Chat admin team by clicking on the Live Chat tab.
Regarding payment, you can pay for your service manually at any participating retail store to avoid the disconnection of service.
We are committed to assisting you.
Kind regards
Dinah
Best regards,
's updateReviewer Update
02 Feb 2018, 14:38Hi
There is no error. When entering my credentials and clicking the login button, the login button changes to 'n spinning circle and stays like that.
I tried contacting your support desk via Live Chat / Facebook with regards to this a month ago and got nowhere which is why I posted it here.
's update02 Feb 2018, 14:38
Reviewer Update
Hi
There is no error. When entering my credentials and clicking the login button, the login button changes to 'n spinning circle and stays like that.
I tried contacting your support desk via Live Chat / Facebook with regards to this a month ago and got nowhere which is why I posted it here.