website does not work!

I have called you guys three times now regarding linking my smart-card on the self service portal on your website. first time i was told that i would get feedback within 4 hours, didn't happen. I called to follow up and the query was \escalated"and was given a tat of 1 hour... guess what? didn't happen. I just called your call center for the third time and the consultant hung up on me. I am trying to use a service that you have made available"