Website broken. Rude live chat agents.

I created a new account and tried to pay for Premium. The website payment wouldn't work - website issue. I contacted a support agent on live chat who sent me a payment link. I paid. I had no access to Premium. I spoke to another agent who told me the funds had been allocated incorrectly and I needed to prove I'd paid. I provided proof and she chastised me for paying for the wrong customer account - none of this was under my control or my choice. The live support agents have no escalation procedure and this must be extremely difficult for them. They also happen to be rude when challenged with facts. I'm so disappointed I spent any money on DSTV and I cannot believe how they are still such a major provider with so many obvious deficiencies.